FAQ

How can I buy the face masks?
Click on Store at the top of this page to go to the web shop.
Are your face masks for men or women?

All our face masks are for both men and women. The size of the face masks can be adjusted using the elastic cords.

What is your email address?
The email address at which you can reach us is info@fancyfaces.nl
To which countries do you ship the face masks?
We ship the face masks worldwide. If you are not located in Europe, United States, Canada, Australia, New Zealand, Mexico, Brazil, Georgia, China or Hong Kong, please send us an email at info@fancyfaces.nl 
What are the shipping costs?
The shipping/delivery costs for the Netherlands and Spain are 1.99 Euros, for Belgium 2.99 Euros, regardless of the number of face masks you order. For other countries in Europe the shipping costs are 4.99 Euros. For shipments to the United States, Canada, Mexico, Brazil, Australia, New Zealand, China or Hong Kong the shipping costs are 7.99 Euros.
How fast will I receive my order?
Orders placed before 3:00 PM (CET), if in stock, will be shipped the same day. For orders within the Netherlands, this means that the masks will be delivered on the next working day. For orders to other European countries, you will receive the face masks within 2-5 working days. For the United States this is approximately 7 and for Australia, New Zealand, Mexico, China and Hong Kong approximately 10 days.
Can I collect my order?
Unfortunately, it is not possible to collect an order at a physical store.
Which payment methods do you offer?
In our web shop you can pay your order with credit card (Visa, Mastercard, American Express, Meastro), PayPal, iDeal, Apple Pay, and several other methods. 
Can I exchange or return the face masks?
For hygienic reasons, purchased face masks cannot be exchanged or returned.
Are the Fancy Faces face masks made of cotton?
Yes, all our Fancy Faces face masks are made of 100% breathable cotton.
How should I wear the face mask?
Make sure that the face mask tightly covers your mouth and nose by tightening the elastic cords behind your ears.
How should I take off the face mask?
When taking off the face mask make sure you only touch the elastic cords, gently removing them from behind your ears. Wash your hands thoroughly and wash the face mask at 140.0 °F (60° C) after each use.
Can I clean the face masks in the washing machine?
Yes, the Fancy Faces face masks can be cleaned in the washing machine at 140.0 °F (60° C) and tumble dried. We advise you to do this daily. If necessary, iron the face mask afterwards.
Are the face masks handmade?
Yes, all face masks with the Fancy Faces label are completely handmade in Europe. Because the Fancy Faces are handmade, none are exactly the same.
Why is there a pocket at the back of the Fancy Faces face masks?
In the compartment on the back of the Fancy Faces face masks you can place an extra protective layer/filter, for instance a piece of kitchen or toilet paper. However, this is not necessary as the face mask itself already consists of 3 layers of cotton. 
Can the face masks be used by medical professionals?
Wearing a face mask does not make it impossible to contract a virus infection, but it does significantly reduce the chance of infection and specifically of infecting someone else. This also applies to non-medical, handmade cotton face masks as the Fancy Faces face masks and has been proven by scientific research (see Davies, Thompson, Giri, Kafatos, Walker, and Bennett, 2013). Note that the effectiveness of face masks is even higher when everyone is wearing a face mask. Hence, encourage people in your area to wear Fancy Faces face masks in the presence of others, in addition to keeping the 1.5-2.0 meters of social distance.
Is it impossible to contract a virus infection when I wear a mask?
The face masks of Fancy Faces are non-medical face masks and are intended for personal use. Because the face masks are not certified, they are not suitable for professionals in the medical sector.
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